Jill33 is committed to protecting your personal information. This policy clearly explains how we collect, use, store and safeguard your data as a jill33 platform user.
We invest in best-in-class security infrastructure to ensure your personal information is always protected at all times.
All data transmitted between your device and jill33's servers is protected with 256-bit SSL encryption. No third party can intercept or read your information during transmission.
Your personal data is stored on servers protected by multi-layered firewalls and strict access controls. Only authorised personnel may access sensitive user information.
You have full control over your data. Through your account settings, you can update personal information, change your password, and enable two-factor authentication at any time.
Jill33 does not sell, rent or trade users' personal data to any third party for marketing purposes. Your information belongs entirely to you.
Jill33's privacy policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are always respected and upheld.
You may choose to receive or opt out of any marketing communications from jill33 at any time. Your preference will be enforced within 48 business hours.
Privacy-related questions?
View FAQImportant Note: This Privacy Policy describes the data collection and usage practices of jill33. By using the jill33 platform, you agree to the terms set out in this document. Please read it carefully before registering.
Jill33 collects several categories of personal information in order to provide a secure, fair and high-quality service to all users in Malaysia. The information we collect can be divided into three main categories:
Information You Provide Directly:
Automatically Collected Information:
Information from Third-Party Sources:
jill33 does not collect information that is unnecessary for platform operations. Every category of data collected has a clear purpose as stated in this policy.
Jill33 uses your personal information responsibly and only for legitimate purposes. Here is how we use the data we collect:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Management Registration, login, identity verification |
Name, email, phone number, MyKad | Contract performance |
| Payment Processing Deposits, withdrawals, transaction verification |
Banking details, transaction history | Contract performance |
| Security & Fraud Prevention Suspicious activity detection, AML |
IP, activity logs, game patterns | Legitimate interest / legal obligation |
| Customer Support Responding to enquiries and complaints |
All related information | Contract performance |
| Marketing & Promotions Bonus notifications, personalised offers |
Email, game preferences | User Consent |
| Platform Enhancement Usage analytics, new feature testing |
Anonymised usage data | Legitimate interest |
Jill33 will not use your data for any purpose other than those stated above without first obtaining your consent. Should we wish to use your data for a new purpose, you will be informed and given the option to agree or decline.
Jill33 values your privacy and does not share your personal data arbitrarily. Your information will only be shared in the following limited circumstances:
Trusted Service Providers: jill33 works with third-party service providers that assist in platform operations, including payment providers, KYC services, cloud infrastructure and game providers. All such providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.
Legal Obligation: jill33 may be required to disclose user information to government authorities, regulatory bodies or law enforcement agencies when mandated by Malaysian law or a valid court order. We will endeavour to notify you in advance where permitted by law.
Fraud Prevention: In cases where there is strong evidence of fraud, money laundering, or serious security threats, jill33 reserves the right to share necessary information with the relevant authorities to protect the interests of all platform users.
Key Guarantee: jill33 has never and will never sell, rent or trade your personal data to marketing companies or data brokers. This is our unwavering commitment.
If jill33 is involved in a merger, acquisition or asset sale, user data may be transferred to the new entity. In such cases, you will be notified via email or a clear notice on the platform, and your data rights will continue to be protected.
Jill33 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse platform usage in aggregate. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the jill33 platform. For full guidance, refer to your web browser's help section.
Jill33 does not use cross-site tracking technology to monitor your activity outside our platform. Our use of cookies is limited to the jill33.app domain only.
Your data security is jill33's highest priority. We implement comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
The technical security measures we practise include:
While we take all reasonable precautions, no system is entirely risk-free. In the event of a data breach affecting your information, jill33 is committed to notifying you within 72 hours of becoming aware of the breach, in line with industry best practices.
jill33 undergoes penetration testing at least twice a year by independent cybersecurity firms to identify and address any system vulnerabilities before they can be exploited.
You also play an important role in keeping your data secure. Make sure you use a strong and unique password, enable two-factor authentication (2FA), and never share your login details with anyone — including jill33 staff, who will never ask for your password.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and jill33's privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you in a readable format.
You may request the correction of any inaccurate or incomplete personal information in our records.
In certain circumstances, you may request the deletion of your personal data, subject to data retention obligations required by law.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
You may request your data in a structured, machine-readable format for transfer to another service provider.
You may request a restriction on the processing of your data in certain circumstances, such as while you are verifying the accuracy of the data.
To exercise any of the above rights, contact the jill33 privacy team via live chat or our support email. We will process your request within 30 calendar days. In complex cases, this period may be extended up to 60 days with prior notice to you.
Jill33 retains your personal data for as long as your account is active or as long as required for the purposes stated in this policy. Specific retention periods depend on the type of data:
When your account is closed at your request, jill33 will initiate the data deletion process within 30 days. However, certain data may be retained for periods required by law even after account closure, particularly financial and KYC data required for legal compliance.
Data deletion cannot be carried out if your account has an outstanding balance, an ongoing investigation, or a legal obligation requiring the retention of the relevant data.
Data that has exceeded its retention period will be automatically deleted from our systems or anonymised so that it can no longer be linked to your identity. jill33 maintains a scheduled data deletion cycle that runs periodically to ensure no excess data is retained.
If you have any questions, concerns or complaints regarding jill33's privacy policy or how we handle your personal data, our team is ready to help.
Contact our support team directly via the live chat widget at the bottom right of the platform. Available 24 hours a day, 7 days a week.
Send your privacy enquiries to our team at [email protected] and we will respond within 1–2 business days.
For formal complaints regarding data protection, you may also refer to Department of Personal Data Protection (JPDP) Malaysia if you believe your privacy rights have been violated and the matter has not been satisfactorily resolved by jill33.
Jill33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Any material changes will be communicated to you via a platform notice or email at least 14 days before the changes take effect.